Supplier Issues
The supplier is concealing the brand name of the products sent, which misleads the customer. There's no issue with sending products under the company's brand, as the customer would be an agent or distributor, and there's no shame in that. The good thing is that the products themselves are of a good brand.
Installation Instructions
The supplier is not sending installation methods as a video or digital file, which prevents me from viewing them clearly. Additionally, they send a 10-page paper document inside the package; how can the customer possibly view that clearly?
Packaging Quality
The packaging for the accessories is very poor and primitive, using the worst kind of scattered foam that sticks to the accessories.